Operations and Supply Chain Management 14th Edition, Jacobs

Operations and Supply Chain Management 14th Edition by F. Robert Jacobs and Richard Chase provides well-balanced coverage of managing people and applying sophisticated technology to operations and supply chain management.

Authors have significantly strengthened the supply chain management material. This is particularly true in the areas of purchasing and strategic sourcing, and in lean supply chain analysis. Another major emphasis is in the area of sustainability as it relates to operations and supply chain processes. Sustainability has been woven into the book in several areas including strategy, quality management and value stream mapping, purchasing and global sourcing, and lean supply chain analysis. Sustainably is a topic that fits well within operation and supply chain management due to the strong tie between being green and being efficient.

This is sometimes a synergistic relationship, but often involves a difficult trade-off that needs to be considered. The reality of global customers, global suppliers, and global supply chains has made the global firm recognizes the importance of being both lean and green to ensure competitiveness. In this edition we introduce a new chapter focused on Healthcare Operations. This chapter describes special characteristics of Hospitals and Clinics in a context that relates to other topics included in the book. Internal processes such as the layout and flow of patients (called “care chains”) through the facility are discussed together with the material supply chains needed to support these facilities.

Another change was to move Project Management from Chapter 3 to Chapter 10 and it is now part of the section on Manufacturing, Service, and Healthcare Processes. Numbered learning objectives have been added to the beginning of each chapter. Step-by-step worked solutions for every example/solution in the text are now included on the text web site.

A major new feature is a “Super Quiz” included at the end of each chapter. This is designed to allow students to see how well they understand the material using a format that is similar to what they might see in an exam. The questions are designed in a short answer fill-in-the-blank format. Many of the questions are straight forward, but in each chapter authors have included a few more insightful questions that require true understanding of the material. You may want to go over these questions with your students as part of a review session prior to an exam.

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